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Customer Service: A Practical Approach 6th Edition.
The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions RICHARD B. CHASE… to a wide range of service systems. The approach holds that the potential efficiency of a service system is a function of the degree of customer contact… tially free of this type of uncertainty and therefore are capable of. Customer Service: A Practical Approach 4eElaine K. HarrisToday’s customer service providers and managers are more important than ever to a company’s bottom line.ï¾.
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Her research and consulting in the customer service industry led her to write Customer Service: A Practical Approach, which is currently in its 6th edition. She has served on several city and. Customer Service Qualities Customer Service = Accountability + Delivery Customer service is: • Fundamental • Simple • Daily • Time oriented • Persevering • Speciﬁc “A lot of people have fancy things to say about customer service, including me. But it’s just a day-in, day-out, on going, never ending, unremitting, persevering,.